Privacy Policy

1. Introduction

Fuddlink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email delivery service and API platform ("Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and billing information
• Company information and business details
• Communication preferences

2.2 Usage Data

We automatically collect certain information when you use our Service:

• API usage logs and metrics
• Email delivery statistics and performance data
• Device and browser information
• IP addresses and location data
• Service interaction patterns

2.3 Email Content Data

When you use our Service to send emails, we process the email content, recipient information, and metadata necessary to deliver your emails and provide our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our email delivery services
• Process transactions and manage your account
• Send administrative information and service updates
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns and service performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Develop new features and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our Service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to the sharing

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes, such as fraud prevention and security.

Email content is typically processed and delivered promptly, with logs and metadata retained for operational and compliance purposes according to our data retention schedule.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences, though this may affect some functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: